Convergent Service and Support

Service & Support

Convergent offers a wide range of standard and optional support services to ensure your laser system remains in perfect working order. In order to further this end, here is our service and support philosophy:

Design and produce a high quality product.
Price the product with the amount of support services the customer requires.
Train the customer's biomedical engineering staff to troubleshoot and repair the product.
Offer the customer flexibility to either purchase an annual on-site support contract or to pay per incident.

Warranty Support

Convergent offers you the following ways to receive warranty support:

Business hours phone support—Call our support line at 510-832-2130 to speak with a support engineer. Please have the serial number of your laser ready so we can process your service request as quickly as possible.

24/7 phone support—If you have purchased a 24/7 phone support contract from us, refer to your contract for specific instructions.

E-mail—Send your e-mail service request to support@convergentlaser.com.

Website—If you are a registered laser owner, you can submit a service request on-line or browse our extensive support database.

To purchase or upgrade your warranty support plan, please contact sales@convergentlaser.com.

On-site Support

For customers who do not have on-site biomedical engineering staff, Convergent offers a range of on-site support products. On-site support can be purchased directly from Convergent or from an authorized service organization. If you are interested in learning more about our on-site support products, please contact sales@convergentlaser.com.

Preventive Maintenance

The Odyssey laser system has been designed to operate for many years without component failure. We do recommend occasional preventive maintenance to ensure your laser system stays in perfect condition. Preventive maintenance should be done on 6-12 month intervals depending on usage. The preventive maintenance procedure can be done by either a trained biomedical engineer, a Convergent service technician or a Convergent authorized service organization.